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FAQ

Questions, answered straight.

The short version of everything buyers ask us — documentation, ordering, and what research-use-only actually means.

Documentation & Testing

Do you test your products?
Yes — every production batch is analyzed by an independent U.S. laboratory before it ships. Each report covers five panels: identity (LC-MS), purity (HPLC-UV), net content, endotoxin (LAL), and microbial screening (PCR). If a batch doesn't pass, it doesn't ship.
How do I get the report for my batch?
Send us your order number — or the lot number printed on your vial — through the Certificates page, and we'll email the full report. Reports are batch-specific, so always check that the lot number on your vial matches the report you're reading.
What does the >99% purity guarantee cover?
Every compound we sell is guaranteed to test above 99% purity by HPLC. If a batch ever tests below that, we replace it or refund you in full within 30 days of delivery. The exact tested figure prints on the batch report — you never have to settle for the claim.
Does Origen manufacture the compounds?
No — we're a supplier, not a manufacturer. We source research compounds and pay an independent laboratory to verify every batch before it's released. Our job is provenance and proof: if we can't document it, we don't sell it.

Ordering & Shipping

How does checkout work?
Create an account, choose an available payment method and submit your order request. Follow the manual payment instructions on your confirmation page and email. ACH and wire customers receive a confirmed invoice before payment is due. Nothing is charged automatically. We verify payment before dispatch.
How much is shipping?
$15 per order, and free on orders of $250 or more after discounts. We ship US-only from domestic fulfillment, and material travels as ambient-stable lyophilized powder — no cold chain required in transit.
How should vials be stored?
Keep vials sealed and protected from light and moisture. For long-term storage, most labs use a −20 °C freezer; refrigeration (2–8 °C) covers the short term, and freeze–thaw cycles should be minimized. Follow your own laboratory's protocols and any note on the batch report.
What is your return policy?
The purity guarantee comes first: any batch testing below 99% is replaced or refunded in full within 30 days. Beyond that, because material integrity depends on handling, sales are final once dispatched — but contact us right away about order accuracy or transit damage and we'll make it right.

Research Use

Are products for human or animal use?
No. Everything we sell is intended solely for in-vitro laboratory research — not for human or animal use, consumption, administration, diagnosis, or treatment. We do not provide dosing, administration, or reconstitution guidance, and ordering requires certification that you are 21+ and purchasing for research use.
Are quantities per vial or per kit?
Always per vial. Multi-component blends itemize every sequence and its mass per vial, and net content is weighed and confirmed on each batch report — so the label, the price, and the paperwork all describe the same vial.

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FOR LABORATORY RESEARCH USE ONLY · NOT FOR HUMAN OR VETERINARY USE